Step by step procedures for filing a complaint on designated email id, and finding out the status of the complaint
Investor Grievance e-mail ID: firstname.lastname@example.org
Level 1: Approach us at designated email ID: email@example.com. We shall strive to redress the complaint (grievance) immediately, but not later than 30 days of the receipt of the complaint (grievance).
Lever2: Approach the Stock Exchange using the complaint(grievance) mechanism mentioned at the website of the respective Exchange.
Level 3 – The complaint not redressed at Stock Broker/DP and Stock Exchanges/Depository level, may be lodged with SEBI on SCORES (a web based centralized grievance redressal system of SEBI) @ https://scores.gov.in/scores/Welcome.html
Level 4 – If the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal (https://smartodr.in).