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Step by step procedures for filing a complaint on designated email id, and finding out the status of the complaint

Investor Grievance e-mail ID:

Procedures for filing a complaint:

Level 1: Approach us at designated email ID: We shall strive to redress the complaint (grievance) immediately, but not later than 30 days of the receipt of the complaint (grievance).

Lever2: Approach the Stock Exchange using the complaint(grievance) mechanism mentioned at the website of the respective Exchange.

Following is the Flow Chart for Complaint Resolution Process:

Level 3 – The complaint not redressed at Stock Broker/DP and Stock Exchanges/Depository level, may be lodged with SEBI on SCORES (a web based centralized grievance redressal system of SEBI) @

Level 4 – If the investor/client is still not satisfied with the outcome, he/she/they can initiate dispute resolution through the ODR Portal (

Attention Investors:

      KYC is a one time exercise while dealing in securities market once KYC is done through a SEBI registered intermediary (Broker, DP Mutual Fund etc.), you need not undergo the same process again when you approach another intermediay.       Prevent unauthorized transaction in your Trading & Demat account- Update your Mobile Number/ email IDs with your Stock Broker & Depository Participant. Receive alerts on your registered Mobile for all debit and other important transaction for your Trading/ Demat account directly from Exchange/ NSDL at the end of the day- “issued in the interest of Investors.”      “Investors are requested to note that Stock Broker Composite Securities Ltd is permitted to receive pay money from/to investor through designated banks accounts only named as Composite Securities Ltd A/C USCNB. It is also required to disclose these client bank accounts to Stock Exchanges. Hence, you are requested to use above bank account only for the purpose of depositing any money for your trading account with us. Kindly make your remittances only through NEFT/RTGS before 6 PM. Kindly do not make any remittances after 6PM.The details of these client bank accounts are also displayed by Stock Exchanges on their Website under “Know/Locate your Stock Broker”       Stock Brokers can accept securities as margin from clients only by way of Pledge in the depository system w.e.f. September 1, 2020.       “Check your Securities/MF/Bonds in the consolidated account statement issued by NSDL/CDSL every month.”